About Customer Service Centers
Customer Service Centers are available in several subway stations. They're staffed 24/7 by New York City Transit station agents, who are ready to assist customers with things such as using OMNY or signing up to be a part of our Reduced-Fare program.
Station agents are able to meet riders where they are and provide hands-on, 24/7 support. They can help with wayfinding in stations and on platforms, using fare machines or OMNY readers, providing information during service disruptions, and reporting issues related to in-station amenities like elevators or turnstiles.
You can also visit our Customer Service Center at 3 Stone Street in Lower Manhattan for in-person help.
Where to find Customer Service Centers
In subway stations
Customer Service Centers are now open 24/7 in the following stations:
The Bronx
- 161 St-Yankee Stadium
- Fordham Rd
- Parkchester
Brooklyn
- Atlantic Av-Barclays Ctr
- Coney Island-Stillwell Av
- Myrtle-Wyckoff Avs
Manhattan
- 34 St-Penn Station
- 125 St
- 168 St
- Fulton St
- Times Sq-42 St
Queens
- Flushing-Main St
- Jackson Hts-Roosevelt Av
- Sutphin Blvd-Archer Av-JFK Airport
Staten Island
- St. George
In Lower Manhattan
- Location: 3 Stone St, New York, NY 10004
- Hours: 9 a.m.-5 p.m., Monday-Friday, except holidays
- Nearby subway stations:
- Bowling Green
- Whitehall Street-South Ferry
- Broad Street
More ways to get help
If you need help outside of a subway station, there are plenty of ways to contact us.
Use our self-service feedback tool to report a problem or make a suggestion. You can also reach us by phone, by mail, or by chat on our official apps.