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Customer Service Centers

Visit our Customer Service Centers in subway stations or in Lower Manhattan.

About Customer Service Centers

Customer Service Centers are available in several subway stations. They're staffed 24/7 by New York City Transit station agents, who are ready to assist customers with things such as using OMNY or signing up to be a part of our Reduced-Fare program

Station agents are able to meet riders where they are and provide hands-on, 24/7 support. They can help with wayfinding in stations and on platforms, using fare machines or OMNY readers, providing information during service disruptions, and reporting issues related to in-station amenities like elevators or turnstiles. If you're eligible for Fare Fares NYC, you can also start your application at a Customer Service Center.

You can also visit our Customer Service Centers at 3 Stone Street in Lower Manhattan or at the Staten Island Railway's St. George station for in-person help.

Where to find Customer Service Centers

In subway stations

Customer Service Centers are now open 24/7 in the following stations: 

The Bronx

  • 161 St-Yankee Stadium     
    • Enter at 161 St and River Av, NE corner
  • Fordham Rd   
    • Enter at Fordham Rd and Jerome Av, NW corner
  • Parkchester  
    • Enter at Westchester Av and Metropolitan Av, NW corner

Brooklyn

  • Atlantic Av-Barclays Ctr          
    • Enter at Hanson Pl and Ashland Pl, SE corner
  • Coney Island-Stillwell Av      
    • Enter at Mermaid Av and Stillwell Av, SE corner
  • Myrtle-Wyckoff Avs    
    • Enter at Wyckoff Av and Palmetto St, NW corner

Manhattan

  • 34 St-Penn Station     
    • Enter at 33 St and 7 Av, NW corner
  • 125 St    
    • Enter at 125 St and Lexington Av, NE corner
  • 168 St     
    • Enter at 168 St and Broadway, SE corner
  • Fulton St          
    • Enter at Fulton St and Broadway, SE corner
  • Times Sq-42 St           
    • Enter at 42 St and 7 Av, SE corner

Queens

  • Flushing-Main St   
    • Enter at Roosevelt Av and Main St, NE corner
  • Jackson Hts-Roosevelt Av       
    • Enter at Roosevelt Av and 75 St, SW corner
  • Sutphin Blvd-Archer Av-JFK Airport    
    • Enter at Archer Av and Sutphin Blvd, SW corner

On Staten Island

  • Location: St. George  
  • Hours: 5:30 a.m.-9 p.m., Monday-Friday, except holidays

In Lower Manhattan

  • Location: 3 Stone St, New York, NY 10004
  • Hours: 9 a.m.-5 p.m., Monday-Friday, except holidays
  • Nearby subway stations:
    • Bowling Green ​​
    • Whitehall Street-South Ferry ​​​
    • Broad Street ​​

More ways to get help

If you need help outside of a subway station, there are plenty of ways to contact us.

Use our self-service feedback tool to report a problem or make a suggestion. You can also reach us by phoneby mail, or by chat on our official apps.