If you're reporting an emergency, dial 911.
Call 911 or notify MTA personnel ASAP if you see something unsafe or threatening.
Get help with OMNY
Call us at 877-789-6669 for questions about OMNY payments and transactions:
- Monday to Friday, 8 a.m. to 8 p.m.
- Saturday and Sunday, 8 a.m. to 5 p.m.
- 24/7 for self-help service
Report a problem or make a suggestion
Use our self-service feedback tool to report a problem you spotted, get help with an issue you're having, make suggestions for us to improve, and offer commendations for our employees. Your report will go directly to the department that can help.
Other ways to contact us
By phone
For all MTA services, dial 511, and say MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels.
More ways to contact us by phone.
On WhatsApp
Text us on WhatsApp for 24/7 customer service.
In the TrainTime app
Long Island Rail Road and Metro-North customers can chat live with customer service representatives in the TrainTime app. We can help with ticketing, train arrivals, and more.
In person
You can visit our Customer Service Center at 3 Stone Street, get help at a Customer Service Center in a subway station, or visit a mobile sales vehicle.
See all of our Customer Service Centers.
By mail
If you prefer to contact us by regular mail, you may send it to the MTA's operating agencies throughout the region.
File a request or complaint
ADA-related complaint or reasonable modification request
You can make a request, file a complaint, and learn more about the appeals process.
Title VI complaint
Any person who believes they been discriminated against on the basis of race, color, or national origin by MTA and its agencies may file a Title VI complaint.
TBTA law enforcement complaint
Triborough Bridge and Tunnel Authority law enforcement personnel patrol the MTA's seven bridges and two tunnels. Complaints will be submitted to TBTA's Internal Security Department.
MTA Police complaint
MTAPD patrols LIRR, Metro-North, and the Staten Island Railway.
Note: NYPD Transit Bureau officers patrol New York City Transit’s subways, buses, and stations. They aren’t MTA employees, but they work in partnership with us. Here’s where you can file a complaint about NYPD.
Personal injury or property damage claims
To submit a personal injury or property damage claim, please download the appropriate form and follow the instructions. Please note the forms are for NYCTA, MaBSTOA, and SIRTOA only. All other agencies must be served according to existing protocols.
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