If you're Deaf or hard of hearing, we're piloting a new technology solution so you can get the right information on the go. Convo Access is a mobile app that connects you to a live ASL interpreter right on your device, so you can chat with an MTA employee about service changes, payment, or anything else about your trip.
Convo Access is free to use and as easy as scanning a QR code. At select Customer Service Centers in subway stations, our Customer Service Center in Lower Manhattan, mobile sales vehicles, and certain LIRR and Metro-North stations, you'll see a green QR code you can scan to use Convo. We hope to expand this pilot soon to more locations. Use our feedback form to let us know what you think about Convo. We'd love to hear from you.
Locations
Convo is available at these locations:
- Customer Service Centers in subway stations
- Times Sq-42 St
- 161 St-Yankee Stadium
- Jackson Heights-Roosevelt Av
- Atlantic Av–Barclays Center
- St. George
- Customer Service Center at 3 Stone St in Lower Manhattan
- Mobile sales vehicles
- Metro-North Railroad stations
- Grand Central
- White Plains
- Long Island Rail Road stations
- Grand Central
- Penn Station
- Atlantic Terminal
- Jamaica
- Babylon
- Ronkonkoma