Dear line customers:

Your Rider Report Card results are in.

First, let me acknowledge you for your enthusiastic participation.  We asked for your opinion, and 4,000 of you responded - that’s outstanding.  Thank you.

Now for your results:

You gave the an overall performance grade of C

Your Top Ten Priorities for improvement:

1. Adequate room on board at rush hour
2. Minimal delays during trips
3. Reasonable wait times for trains
4. Cleanliness of stations
5. Sense of security in stations
6. Sense of security on trains
7. Station announcements that are easy to hear
8. Station announcements that are informative
9. Courtesy and helpfulness of station personnel
10. Train announcements that are easy to hear

For a complete list of your priorities as well as detailed grades for each topic click here.

We hear you.  Here’s what we’ve done so far and what we plan to do to serve you better.

• Employees responsible for each of the topics you rated have received your    results.
• Supervisors have been directed to coordinate review and make    recommendations.
•  I will personally review these recommendations and set a date for    implementation.
•  You should see improvements, and to be sure, we will be back again next    year with a 2008 Rider Report Card so you can let us know.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit