Dear line customers:

Some, 2,468 of you responded to the Rider Report Card surveys. Thank you.

Now for your results:

You gave the an overall performance grade of C-.

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Adequate room on board at rush hour
4. Train annoucements that are easy to hear
5. Station announcements that are easy to hear
6. Cleanliness of stations
7. Sense of security in stations
8. Cleanliness of subway cars
9. Sense of security on trains
10. Station announcements that are informative

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us. Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit