Line Riders

Rider Ratings of Service 2008 Grade
Minimal delays during trips	C
Reasonable wait times for trains	C+
Adequate room on board at rush hour	D
Sense of security in stations	C+
Sense of security on trains	C+
Working elevators and escalators in stations	C
Signs in stations that help riders find their way	B-
Signs in subway cars that help riders find their way	B-
Cleanliness of stations	C+
Cleanliness of subway cars	B-
Station announcements that are easy to hear	C+
Station announcements that are informative	C+
Train announcements that are easy to hear	C+
Train announcements that are informative	C+
Lack of graffiti in stations	B-
Lack of graffiti in subway cars	B
Lack of scratchitti in subway cars	B-
Courtesy and helpfulness of station personnel	C+
Comfortable temperature in subway cars	B-
Ease of use of subway turnstiles	B-
Availability of MetroCard Vending Machines	B-
____________________________________________ Overall performance ____________________________________________	_____________________ C+ _____________________

2008 Priority Improvements Riders Wanted Most
1	Adequate room on board at rush hour
2	Minimal delays during trips
3	Reasonable wait times for trains
4	Sense of security in stations
5	Sense of security on trains
6	Cleanliness of stations
7	Comfortable temperature in subway cars
8	Courtesy and helpfulness of station personnel
9	Station announcements that are easy to hear
10	Train announcements that are easy to hear
11	Station announcements that are informative
12	Cleanliness of subway cars
13	Availability of MetroCard Vending Machines; Working elevators and escalators in stations
15	Train announcements that are informative
16	Ease of use of subway turnstiles
17	Signs in stations that help riders find their way
18	Signs in subway cars that help riders find their way
19	Lack of graffiti in stations
20	Lack of scratchitti in subway car
21	Lack of graffiti in subway cars