Line Riders

Your Rider Report Card Results Are In!

Rider Ratings of   Service                                         2008 Grade
Minimal delays during trips	C-
Reasonable wait times for trains	D
Adequate room on board at rush hour	C-
Sense of security in stations	C
Sense of security on trains	C
Working elevators and escalators in stations	C-
Signs in stations that help riders find their way	C
Signs in subway cars that help riders find their way	C
Cleanliness of stations	D+
Cleanliness of subway cars	D+
Station announcements that are easy to hear	D
Station announcements that are informative	D+
Train announcements that are easy to hear	D
Train announcements that are informative	D+
Lack of graffiti in stations	C
Lack of graffiti in subway cars	C
Lack of scratchitti in subway cars	C-
Courtesy and helpfulness of station personnel	C
Comfortable temperature in subway cars	C
Ease of use of subway turnstiles	B-
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C- ___________________

Here's those topics in order of priority:

2008 Priority                 Improvements   Riders Wanted Most
1	Reasonable wait times for trains
2	Minimal delays during trips
3	Adequate room on board at rush hour
4	Train announcements that are easy to hear
5	Station announcements that are easy to hear
6	Cleanliness of stations
7	Sense of security in stations
8	Cleanliness of subway cars
9	Sense of security on trains
10	Station announcements that are informative
11	Courtesy and helpfulness of station personnel
12	Working elevators and escalators in stations
13	Train announcements that are informative
14	Comfortable temperature in subway cars
15	Availability of MetroCard Vending Machines
16	Signs in stations that help riders find their way
17	Lack of scratchitti in subway cars
18	Ease of use of subway turnstiles
19	Signs in subway cars that help riders find their way
20	Lack of graffiti in subway cars
21	Lack of graffiti in stations

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