Line Riders

Your Rider Report Card Results Are In!

Rider Ratings of   Service                                         2007 Grade
Minimal delays during trips	C-
Reasonable wait times for trains	C
Adequate room on board at rush hour	D
Sense of security in stations	C
Sense of security on trains	C
Working elevators and escalators in stations	C-
Signs in stations that help riders find their way	C+
Signs in subway cars that help riders find their way	C
Cleanliness of stations	C-
Cleanliness of subway cars	C-
Station announcements that are easy to hear	D+
Station announcements that are informative	D+
Train announcements that are easy to hear	D+
Train announcements that are informative	D+
Lack of graffiti in stations	C+
Lack of graffiti in subway cars	C+
Lack of scratchitti in subway cars	C-
Courtesy and helpfulness of station personnel	C
Comfortable temperature in subway cars	C
Ease of use of subway turnstiles	C+
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C- ___________________

Here's those topics in order of priority:

2007 Priority                 Improvements   Riders Wanted Most
1	Adequate room on board at rush hour
2	Minimal delays during trips
3	Reasonable wait times for trains
4	Train announcements that are easy to hear
5	Station announcements that are easy to hear
6	Cleanliness of stations
7	Working elevators and escalators in stations
8	Sense of security on trains
9	Cleanliness of subway cars
10	Sense of security in stations
11	Comfortable temperature in subway cars
12	Station announcements that are informative
13	Train announcements that are informative
14	Courtesy and helpfulness of station personnel
15	Signs in subway cars that help riders find their way
16	Lack of scratchitti in subway car
17	Availability of MetroCard Vending Machines
18	Signs in stations that help riders find their way
19	Ease of use of subway turnstiles
20	Lack of graffiti in stations
21	Lack of graffiti in subway cars

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