E-mail Your Line General Manager

MTA New York City Transit has completed the full roll-out of its Subway Line General Manager Program, the most sweeping organizational change in the subway’s history.  The new program completes a change in managerial philosophy that shifts the responsibility for the day-to-day operations of the subway system from the office to the field. 

Begun as a pilot program on the and Lines in December 2007, the Line General Manager Program has decentralized the decision-making process, moving the responsibility to a point where a direct hands-on approach is taken to subway operations.  The program was expanded to all of the numbered lines in November 2008 and was proven to be a success.  Full implementation of the program was completed in August 2009.

The Line General Manager Program has been credited with introducing such customer friendly innovations as the new Express and Local markers on the Flushing Line cars, the recent Woodlawn Express pilot and the installation of platform monitors showing real-time train locations on the .

Click on your line below to email your general manager directly.

Line	Line General Manager			Line	Line General Manager
		Joe Leader				Evelyn Koehler
		John Doherty				Joseph Ragusa
		Demetrius Crichlow				Frank Jezycki
-42Steet Shuttle		Stepfone Montgomery				Melvin Oliver
		Robert Smith				Deidre Taylor
		Paul McPhee				Dwayne Anglero
		John Hoban				Pamela Elsey
-Rockaway Park Shuttle		Herbert Lambert				Thomas Wehrman
-Franklin Ave Shuttle		James Leopard				Peter Velasquez

 

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