mta.info

Letter from the President
Results X1 — X10
Results X11 — X19
Results X20 — X37

  

Results X38 — X90
Results BM1 — BM4
Results BXM1 — BXM6
Results BXM7 — BXM18

  

Results QM1 — QM10
Results QM11 — QM24
All Results (PDF)
 

Grades

QM11

QM12

QM15

QM16

QM17

QM18

QM21

QM22

QM23

QM24

Reasonable wait times between buses

C+

C -

C -

C -

C

C -

C

B

C -

C

Seat availability

B

B

B -

B -

B -

B +

B

A

B -

B

Bus seat reclines properly

B -

B -

B -

B -

C+

B -

B

A -

B -

B

Seat headrest works properly

C+

B -

B -

B -

C+

B

B -

A -

B -

B -

Working reading light above seat

B -

C+

B -

B

B -

B

B

A -

B -

B -

Smooth handling of bus

B -

B -

B -

B

B -

B

B -

A

C+

B

Clarity of bus destination signage

B -

B

B

B

C+

B +

C+

A

B -

B

Current schedule information at bus stop

D+

D

D

C -

D

D

D

B -

D+

D+

Bus operates according to schedule

C+

C -

C -

C -

C -

C

C

A -

B -

C

Cleanliness of buses

B

B

B

B +

B -

B

B

A -

B -

B

Lack of graffiti on buses

B +

B +

A -

A -

B +

A -

A -

A -

B +

A -

Lack of scratchitti on buses

B +

B +

B +

A -

B +

A -

A -

A

B

A -

Courtesy of bus operators and dispatchers

B

B -

B -

B +

B -

B

B

A

B

B

Comfortable temperature in buses

B -

B -

C+

B -

C

B -

C+

A -

B -

B -

Ease of paying your fare

B

B

B

B +

B

B +

B

A

B +

B

Bus personnel properly secure wheelchairs

B

B

B

B +

B

B +

B -

A

A -

B

Reliability of kneeling bus (front of bus)

B -

B

B -

B +

B -

B

B -

A -

B +

B

Reliability of wheelchair lifts (rear of bus)

B

B -

C+

B +

B

B

B -

A -

B +

B

Bus announcements routinely made

C+

C

C -

B -

C -

C

C -

A -

C+

C+

Bus announcements that are informative

C+

C -

C -

B -

C -

C

D+

A -

C

C

Overall performance

B -

C+

C+

B -

C+

B -

C+

A -

B -

B -

Priorities

QM11

QM12

QM15

QM16

QM17

QM18

QM21

QM22

QM23

QM24

Reasonable wait times between buses

1

1

1

1

1

1

1

1

1

1

Seat availability

6

9

5

3

6

11

6

7

4

4

Bus seat reclines properly

10

9

9

6

7

4

13

10

2

14

Seat headrest works properly

15

16

15

9

13

15

16

10

7

16

Working reading light above seat

5

4

12

9

12

12

11

5

8

10

Smooth handling of bus

7

6

8

13

14

8

10

10

11

7

Clarity of bus destination signage

12

13

12

7

10

5

15

10

4

12

Current schedule information at bus stop

3

3

3

5

4

3

3

2

4

3

Bus operates according to schedule

2

2

2

2

2

2

2

4

8

2

Cleanliness of buses

4

14

10

12

5

9

8

10

11

15

Lack of graffiti on buses

17

18

19

13

14

15

18

10

11

18

Lack of scratchitti on buses

17

18

19

13

18

15

18

10

11

20

Courtesy of bus operators and dispatchers

7

6

4

13

9

5

6

10

11

6

Comfortable temperature in buses

14

8

6

4

3

5

4

3

2

5

Ease of paying your fare

10

9

18

13

14

15

11

10

11

13

Bus personnel properly secure wheelchairs

17

18

17

13

19

15

18

10

11

19

Reliability of kneeling bus (front of bus)

15

14

12

7

19

15

13

5

11

11

Reliability of wheelchair lifts (rear of bus)

17

16

16

9

14

12

16

10

11

17

Bus announcements routinely made

12

12

7

13

8

9

5

9

11

8

Bus announcements that are informative

7

5

11

13

11

12

8

7

8

9