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MTA Guide to Accessible Transit

Paratransit Services

MTA Paratransit Services
New York State Paratransit
Connecticut Paratransit

Paratransit services operate in all of the counties served by MTA commuter rail lines. Outside of New York City and Nassau County, these services are operated by local governmental agencies or by private contractors.

For more information about paratransit services, you should contact the appropriate agency.

A woman in the Able-Ride program exits the bus. Paratransit services are available in New York City and all the counties served by the MTA.MTA Paratransit Services

The MTA has two paratransit services that provide shared ride transportation for people who are unable to use the subways, buses, or commuter railroads for some or all of their trips and their Personal Care Attendants (PCAs).

New York City Transit's Access-A-Ride serves New York's five boroughs. Access-A-Ride services are available for travel for any purpose 24 hours a day, seven days a week. See Details of Service.

Long Island Bus's Able-Ride serves Nassau County and coordinates paratransit service with Suffolk County to provide direct service to points approximately two miles east of the Nassau/Suffolk border. Able-Ride provides service county-wide on weekdays from 7 a.m. to 11 p.m., on Saturdays from 8 a.m. to 9 p.m., and on Sundays from 9 a.m. to 6:30 p.m. At other times, Able-Ride provides service only for trips that begin and end within three-quarters of a mile of fixed route service that is operating at the time the customer wishes to travel. Requests for service that begins or ends outside of the three-quarter mile limit will be taken, but reservations will not be confirmed until 5 p.m. on the day before the requested trip. See Details of Service.

You must apply to use paratransit services. To get an application, call one of the following numbers.

Note: 800, 866, 877, and 888 are toll-free numbers.

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New York State Paratransit

 

Dutchess County
Dial-A-Ride
Dutchess County Division of Mass Transit
14 Commerce Street
Poughkeepsie, NY 12603
845-452-7433

Nassau County
Able-Ride
Long Island Bus
947 Stewart Avenue
Garden City, NY 11530
516-228-4000
516-228-4002 (TTY)

Paratransit services are available in New York City and all the counties served by the MTA.

New York City
Access-a-Ride
New York City Transit
Paratransit Division
130 Livingston Street
Brooklyn, NY 11201
877-337-2017* (Follow Menu Instructions)
718-393-4999 (for calls outside toll-free area codes)
718-393-4259 (TTY Eligibility/applications)
718-393-4257 (TTY Reservations)
718-393-4258 (TTY Transit Control)
800-662-1220 (TTY Relay)
*Toll-free call from area codes 212, 718, 347, 516, 631, 646, 914, and 845

Putnam County
Division of Planning and Development
841 Fair Street
Carmel, NY 10512
845-878-RIDE (800-878-7433)
845-878-4039 (TTY)

Orange County
Department of Planning
124 Main Street
Goshen, NY 10924
845-291-2318

Rockland County
T.R.I.P.S. (Transportation Resources Intra-County for Physically Handicapped and Senior Citizens)
Department of Public Transportation
50 Sanctorium Road, Building T
Pomona, NY 10970
845-364-2061 (TTY)

Suffolk County
Suffolk County Accessible Transit
Office of Handicapped Services
Building 158, North County Complex
P.O. Box 6100
Hauppauge, NY 11788
631-853-8337 or 631-853-5658 (TTY)

Westchester County
Office for the Disabled
148 Martine Avenue
Room 102
White Plains, NY 10601
914-995-2956 or 914-995-7397 (TTY)

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Connecticut Paratransit

Greater Bridgeport Transit Authority
(serving Bridgeport, Trumbull, Stratford, and Fairfield)
One Cross Street
Bridgeport, CT 06610
203-366-7070 or 203-330-0657 (TTY)

Housatonic Area Regional Transit
(serving Danbury, Bethel, New Milford, Brookfield, Newtown, Redding, Ridegfield, and New Fairfield)
SweetHART Paratransit
62 Federal Road
Danbury, CT 06810
203-748-2034 or 203-744-0764 (TTY)

Milford Transit District
70 West River Street
Milford, CT 06460
203-874-4507

Norwalk Transit District
(serving Norwalk, Greenwich, Stanford, Darien, New Canaan, Westport, Wilton, Redding, Ridgefield, Danbury, Fairfield, Bridgeport, Stratford, and Milford)
275 Wilson Avenue
Norwalk, CT 06854
203-299-5180 or 203-299-5183 (TTY)

New Haven Area
Greater New Haven Transit District
2319 Whitney Avenue
Hampton, CT 06518
203-288-6282 or 203-288-7067 (TTY)

Valley Transit District
(serving Ansonia, Derby, Seymour, and Shelton)
41 Main Street
Derby, CT 06418
203-435-6824

Waterbury Area
Northeast Transportation Company
1717 Thomaston Avenue
P. O. Box 4670
Waterbury, CT 06704
203-756-5550

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