mta.info

Problem with MetroCard?


Back to main menu

















If your MetroCard does not work:

  • Pay-Per-Ride (Regular) MetroCard Go to a station booth and ask the station agent to transfer your money to a new card. If the card is too damaged for the agent to read, it will have to be mailed to NYC Transit.

  • Unlimited Ride MetroCard must be mailed to NYC Transit for replacement. To receive a full credit for time remaining on your card, the envelope must be postmarked no later than one day after the problem occurs, (five days for the1-Day Fun Pass). Sundays and Federal holidays are not counted.

Back to top















Returning MetroCard by Mail

Pre-addressed, postage-paid envelopes are available at subway station booths and on buses. The envelope comes with a questionnaire so that you can describe the problem. Or download questionnaire (PDF file, 55K), and mail the questionnaire and damaged MetroCard to us.

Or,

  • Visit our MetroCard Customer Service Center at
    3 Stone Street in Lower Manhattan
    Between Broadway and Broad Street

    Weekdays, between 9 a.m. and 5 p.m. A replacement card will be mailed to you.

    Back to top














    Has your MetroCard expired?

    Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase.

    If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, bring your expired card to any subway station and ask the agent to make the transfer. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope.

    If your Unlimited Ride MetroCard expires, you should mail it to MTA Customer Service and request a replacement card. Pre-addressed postage paid envelopes are available at station booths.

    MetroCard Customer Claims
    2 Broadway
    Room D11.03
    New York, NY 10004

    Back to top







    If MetroCard is Lost or Stolen:

    A lost or stolen MetroCard cannot be replaced. Treat your MetroCard as you would cash.

    However, 14-Day and 30-Day Unlimited Ride MetroCard and the 7-Day Express Bus MetroCard provide balance protection if purchased with a credit card or debit/atm card.

    Back to top