Special Message

Status of MetroCard Replacements and Claims

Unfortunately, there will be delays in processing your new or replacement Reduced-Fare or EasyPay MetroCard, as well as a delay in processing your MetroCard claim.

Our offices, located in Lower Manhattan, were out of operation for almost 3 weeks due to damage sustained during Hurricane Sandy.  Please be assured we are now working to address your concerns as soon as possible.  We sincerely appreciate your patience.

Customers can report a problem with their MetroCard or file a claim online at  https://efixmetrocard.mtanyct.info/ or request a postage-paid Business Reply Envelope from a subway station agent.  They may also visit our Customer Service Center, located at 3 Stone Street in New York City, between the hours of 9:00 AM- 5:00 PM Monday through Friday (excluding holidays).

If your Reduced Fare MetroCard is not working or you do not have one: 

Qualified customers can pay with cash, and must present an acceptable form of identification (ID). Show your ID to a subway Station Agent or Bus Operator. Accepted forms of ID are: a NYC Department of Aging ID card, Medicare card (Medicaid not accepted), Access-A-Ride ID card, MTA Reduced-Fare ID card (pre-1995).

Follow these instructions for riding the subway or bus:

In the Subway: Show your ID to a Station Agent to purchase a one-trip ($2.25) MetroCard for entrance into the subway system. You will also receive a free, return-trip ticket to submit as payment of fare on your return trip. Your return trip ticket is good for 90 days from the date of issue for a return trip on the subway or a local (not express) bus. On your return trip, the Station Agent will activate the special entry gate so you can enter the subway system or the Bus Operator will allow you to board the bus.

On the Bus: Show your ID to the Bus Operator and pay $1.10 in coins, exact change; no pennies or dollar bills accepted. You can request a transfer from the Bus Operator. The transfer is valid for two hours, and can be used to transfer to another local (not express) bus; the transfer cannot be used in the subway.