Exclusive LIRR Discount Package for Sesame Street Live!
The LIRR is teaming up with The Theater at Madison Square Garden and Sesame Street Live! "1-2-3 Imagine! with Elmo & Friends." LIRR customers can buy one ticket and get the second for half price when they use code LIRR for select performances. Orchestra seat prices are as low at $22.50.) This high-energy musical will transport audiences to far away places as Ernie captains the high seas, Elmo dances to the rhythm of the African rainforest and Bert meets an octopus who has the blues.
It’s a story of adventure and fun that teaches children they can be anyone, do anything and go anywhere with the power of imagination. In addition, come to the show early to explore the all new PLAYZONE--Free with your Sesame Street Live! ticket. The valid performances are this month only.
LIRR Goes "Jazz on the Vine"
Get a jump on spring and save up to 50% when you visit a Long Island winery and enjoy some cool jazz. The LIRR is offering a special package on winter weekends (February 19 -March 17) joining with Long Island's Wine Country as they host truly exceptional jazz performances. The LIRR Package includes discounted round-trip rail fare, two one-way bus vouchers, and a "Jazz on the Vine" winery admission coupon (including one glass of wine).
New Timetables Effective February 27
New timetables go into effect beginning February 27. The schedules include adjustments to some midday weekday and weekend train times on the Babylon, Long Beach, Oyster Bay and Ronkonkoma Branches due to trackwork and grade crossing modernization. Be sure to pick up a copy of your branch timetable, dated February 27 - May 13, 2012 at your station or at all terminals.
Reminder: LIRR's No Smoking Rule
Smoking is prohibited at LIRR outdoor platforms, and boarding and ticketing areas at all stations and terminals. Violators are subject to fine. Smoking has long been
prohibited on trains and indoor portions of LIRR terminals and stations.
FASTRACK maintenance work on NYC Transit affects weeknight subway service later this month
If you use the B D F M weeknights for travel, MTA New York City Transit wants you to know that its new FASTRACK maintenance program will affect weeknight subway service from 10 pm to 5 am the following morning on these dates:
- Feb. 27 – Mar 2, there will be no B D F or M service to/from stations on 6 Av, Lexington Av/63 St, Roosevelt Island, and 21 St-Queensbridge.
LIRR "Pledge to Customers"
Last October's Train Talk featured a draft “Pledge To Customers” which has been developed in cooperation with the LIRR Commuter’s Council. We hope this pledge – now adopted by the LIRR – will help you know what to expect when riding the LIRR.
LIRR is dedicated to delivering safe and reliable transportation. Our highest priority is to ensure customer safety and this pledge is always subject to that paramount concern:
A Safe, Reliable Ride – Our top priority is to provide transportation that gets customers to their destination safely, comfortably and on time. LIRR will use best efforts to schedule service to meet anticipated demand so as to provide a seat for every customer and enforce rules to maximize seat availability.
Accurate and Timely Information – We will provide accurate, timely and meaningful information on service conditions, including via email alerts, mta.info, news, station, platform and onboard announcements to keep customers informed and allow them to plan their trips wherever they are.
Courteous Employees – LIRR crews and other employees will be helpful and courteous at all times and will provide accurate and timely information to customers. Our goal is to provide excellent service.
A Clean Environment – We will maintain a clean environment for our customers and the communities we serve, including at stations, restrooms and along our right-of-way.
When service is disrupted, customers can expect us to respond quickly and customer safety will remain our No. 1 concern:
Alternative Transportation – We will make every effort to stop trains at stations and open the doors to allow customers to seek alternate transportation and will provide customers with information concerning alternate routes and means of transportation. If scheduled LIRR service is not available, we will make every effort to provide customers with emergency bus service when possible.
Comfort – If a significant incident occurs that prevents us from bringing a train to a station, we will move immediately to assist affected customers. Emergency personnel will be dispatched to offer medical assistance and efforts will be made to provide water. If efforts to move the train are unsuccessful, customers will be evacuated safely. We will also coordinate with emergency personnel and other transportation agencies to ensure safe conditions during service disruptions. To facilitate these efforts, it is essential that customers listen for crew announcements and never leave a stranded train unless under the supervision of the train crew or rescue personnel.
Weather Emergency Notification – If it becomes necessary to temporarily suspend service when extreme weather is forecast or when snow accumulations are expected between 10-13 inches, we will use all our communication means so customers can “know before you go.”
Severe Service Disruption Procedures – Customers will be given updated information regarding service restoration, including estimates of the time until service resumes. Onboard personnel will walk through trains regularly and provide accurate and timely information to customers. Comfort trains will be provided for customers stranded at Penn Station.
Refund Processing Fee – A customer with an unused One-Way or Round-Trip ticket may receive a waiver of the $10 refund processing fee when a LIRR service suspension is declared on the MTA website.
January overall on-time-performance was 96.10%.
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