Filing a Title VI Complaint with MTA Bus Company
MTA is committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").
To request more information about Title VI or to submit a written complaint if you believe that you have been subjected to discrimination, you may contact the MTA Bus Company, Office of the General Counsel, 3320 Hutchinson Avenue, Bronx, NY 10475.
In addition to your right to file a complaint with MTA Bus Company, you have the right to file a Title VI complaint with the U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights. The regional office is located at One Bowling Green, Room 429, New York, 10004-1415.
MTA Bus Company Information
The MTA Bus Company was created in September 2004 to assume the operations of seven bus companies that operated under franchises granted by the New York City Department of Transportation. The merging of the companies into the MTA Bus began in January 2005 and was completed in February 2006.
MTA Bus is responsible for both the local and express bus operations of the seven companies, consolidating their operations, maintaining current buses, purchasing new buses to replace the aging fleet currently in service, and adjusting schedules and route paths to better match travel demand. MTA Bus operates 46 local bus routes in the Bronx, Brooklyn, and Queens; and 35 express bus routes between Manhattan and the Bronx, Brooklyn, or Queens. It has a fleet of 1,336 buses, which makes MTA Bus the 10th largest bus fleet in the United States and Canada, serving 368,000 riders daily.
Between 2005 and 2007, MTA Bus purchased 475 new high capacity, high customer amenity express buses and 284 new environmentally friendly hybrid electric local buses. MTA Bus has ordered an additional 105 low-floor hybrid electric buses for delivery in 2009.
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