Frequently Asked Questions
1. Which facilities are operated by MTA Bridges and Tunnels?
MTA Bridges and Tunnels operates nine toll facilities within New York City, including the Bronx-Whitestone, Brooklyn-Battery Tunnel, Queens Midtown Tunnel, Throgs Neck, Robert F. Kennedy (formerly Triborough), Henry Hudson, Marine Parkway-Gil Hodges Memorial, Cross Bay Veterans and Verrazano-Narrows bridges.
* An easy way to remember which agency operates what is to remember that bridges connecting New York and New Jersey are operated by the Port Authority of New York and New Jersey; bridges within New York City that are free are operated by the City Department of Transportation; roadways that are expressways or freeways are operated by the State Department of Transportation; and toll bridges within New York City are MTA Bridges and Tunnels.
2. Where can I find a list of your tolls?
You can find the current tolls by following this link: http://www.mta.info/bandt/traffic/btmain.htm
3. Where do I send a deferred payment? Can I pay it online? How long will it take for my check to be cashed?
We do not currently accept online, or cash payments. Please send a check for the amount of the toll and a $2 service fee to the address below. Please make sure your license plate number is on the check or money order. Processing normally takes at least 60 days.
MTA Bridges and Tunnels,
Finance Division – Deferred Tolls
2 Broadway, 23rd floor
NY, NY 10004
4. How do I exchange old Bridges and Tunnels tokens?
Please call 646 252-7565 and ask for a token refund kit. It will be mailed to you. The refund can take up to six weeks to process.
5. How can I find information about bridge and tunnel lane closures or construction delays?
Current Bridge and Tunnel traffic advisories and special advisories can be found at: http://www.mta.info/bandt/traffic/advisory.htm
6. How can I find out about commercial vehicle restrictions at MTA Bridges and Tunnels facilities?
Follow this link to the Rules & Regulations section:
http://www.mta.info/bandt/regs.htm
Please see Part 1021.2 on pages 2-4 of the rules for information about vehicle restrictions.
7. Who do I contact if I have a complaint about a Bridge and Tunnel Officer?
Please contact Frank Pascual, MTA B&T Director of Customer Relations at 212 360-3142 or send the information below in writing to:
Frank Pascual
Robert Moses Building,
Randall’s Island, N.Y., 10035-5199.
You can also e-mail information by going to www.mta.info and clicking the “FAQ/Contact Us” link on the left hand sidePlease include as much information as possible, including the facility name, direction of travel, time and date of travel, officer’s badge number, nature of complaint and if it involves a summons issued, please give the summons number.
8. What do I do if I think I received the wrong change at an MTA Bridges and Tunnels facility?
Please e-mail or send a written letter to Lawrence Young in Revenue Management with as much information as possible, including facility name, direction traveling, time, date, lane number, BTO badge number if available. An investigation will be conducted.
Email: lyoung@mtabt.org or send to:
Lawrence Young
Revenue Management
2 Broadway, 23rd floor
N.Y., N.Y., 10004
9. How do I handle a traffic ticket that I received from one of your officers?
Follow the instructions on the front and back of the ticket. If you wish to plead guilty, check the appropriate box and send in the ticket and your payment to the address shown. If you plead not guilty, check the box and send in the ticket to the address shown. You will be given a hearing date to appear before an administrative law judge from the Traffic Violations Bureau, which handles traffic tickets.
10. How do I obtain a copy of an accident report if I am involved in an accident at one of your nine facilities?
Accident reports prepared by MTA Bridges and Tunnels officers are available from the New York State Department of Motor Vehicles. You may obtain a copy of the report by going to:
http://www.nysdmv.com/ais/default.html
11. Where can I learn more about E-ZPass resident discount programs?
Please visit: http://www.mta.info/bandt/html/dscintro.htm
12. Where else can I use my E-ZPass?
For a complete list of where you can use E-ZPass go to:
http://www.mta.info/bandt/ezintro.htm
13. How do I change the credit card on my E-ZPass account?
You can make changes to your account by visiting: www.E-ZPassny.com or calling the E-ZPass Customer Service Center at 1-800 333-8655
14. What is E-ZPass On-the-Go and where can I buy one?
E-ZPass On-the-Go is a pre-paid tag that eliminates waiting in line at an E-ZPass Service Center. Find out more by calling the E-ZPass Customer Service Center at 1-800 333-8655 or visiting the site online at www.E-ZPassny.com
The tag must be registered within 48 hours of the first time it is used.
15. Sometimes the gate in the E-ZPass lane doesn’t go up when I hold my E-ZPass up near the windshield. What can I do to make sure this doesn’t happen?
The best way to ensure this doesn’t happen is to mount your tag properly on the inside of your vehicle’s windshield so the tag’s sensors can be read by the equipment in the lane. The E-ZPass Customer Service Center will provide you with free mounting strips and instructions if you call 1-800-333-8655 or visit the E-ZPass website at
www.e-zpassny.com
16. I got stuck in traffic because there was an accident at one of your facilities. Can you give me a letter of excuse for my employer?
Yes, as long as the accident was on MTA property, and not on a roadway or expressway leading to the bridge or tunnel, we can provide a letter. Please call Felicia Blakes in Public Affairs at 646 252-7417
17. How can I learn more about doing business with Bridges and Tunnels?
To learn to about our procurement and bid process and what bids are open for bidding click on the Procurement Opportunities page
18. Where can I find out information about job opportunities at MTA Bridges and Tunnels?
Follow this link for more information about available jobs: http://www.mta.info/bandt/employ/netpost1.htm
19. How can I request information under the Freedom of Information Law (FOIL)?
Please e-mail your request to tlegall@mtabt.org or write it and send to:
Theressa Legall
MTA Bridges and Tunnels
2 Broadway, 24th floor _ FOIL Request
NY, NY 10004