JOB VACANCY
Control Code: |
P080/R869 |
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Resume Due Date: |
December 9, 2009 |
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Job Title: |
Manager, Account Administration & Technical Coordination |
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Department/Division: |
Finance |
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Work Location: |
2 Broadway, New York, NY |
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Earnings Potential: |
Min: $73,383 Mid: $91,728 |
(Actual salary offers are made subject to the salary administration policy and are made considering a number of factors including, but not limited to, the selected candidate’s salary and work history.) |
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| Hay Points | 611 |
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Overtime Eligibility |
Not eligible for paid overtime in accordance with FLSA |
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Job Description:
The incumbent is responsible for maintaining the highest level of customer service at the E-ZPass Customer Service Center (CSC) through quality control, proficiency in the reporting database, ensuring contract compliance, and technical monitoring of the system. Other responsibilities include maintaining the division’s strategic business plan; evaluating maintenance of the contractor’s disaster recovery and business continuity plan; and supervising staff working on a collections contract, subpoena processing, internal reporting and other tasks.
Desired Skills:
- Ability to plan, manage and coordinate complex operational and technical issues and financial reviews.
- Thorough knowledge of E-ZPass systems, policies, procedures and processes including customer service and business practices, and the IAG.
- 3-7 years experience in supervision and/or management planning and contract administration.
Minimum Qualification Requirements:
- A master’s degree from an accredited college in economics, finance, accounting, business or public administration and four years of satisfactory full-time professional experience in budget administration, accounting, economic or financial administration, fiscal or economic research, or related area, or a baccalaureate degree and 5 years of experience as described above, including 18 months of executive, managerial, administrative or supervisory experience.
- A driver’s license valid in the State of New York is required.
How to Apply
To be considered for this vacancy, follow these four easy steps:
1 - Place the Control Code found above in the upper right hand corner of your resume.
2 - Ensure that your resume is received by this office by the Due Date provided above.
3 - Make sure that your resume includes a chronological work history.
4 - Send your resume to this address:
MTA Bridges and Tunnels
Employment Services - Resume Review Section
2 Broadway,
New York, NY 10004
or
Email Address: Apply@mtabt.org (E-mail Preferred)
